You can easily find an answer concerning nearly any feature on our site by simply clicking your desired question or issue below. If you don't find an answer to your question, please feel free to contact us.
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| | Can I get a refund for time not used on your site? |
| | | It's very clearly stated in our Terms of Service that we do not refund any time remaining on a Premium membership. |
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| | Do you accept payments via the telephone? |
| | | Because of the wealth of members in our database, we could not possibly field the phone calls if we accepted payments via the telephone. Instead, we try to provide every means possible to pay securely online or by mail. |
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| | What name will show up on my credit card or debit card bank statement? |
| | | When you receive your credit or debit card bank statement, TangoWire will appear as the merchant name. Please make a note of this entry in order to avoid confusion during bill paying time! |
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| | Where do I send money orders for my Premium payment? |
| | | We accept money orders, and cashier's checks in U.S. funds ONLY.
Payments may be mailed to:
TangoWire
601 Union Street, Suite 1601
Seattle, WA 98101
U.S.A.
IMPORTANT: Please include your Member ID and Handle. We cannot process your payment if we do not know who is sending it! |
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| | I'm trying to renew my Premium membership. How do I do that? |
| | | You can renew your Premium membership anytime by going to the My Account tab and clicking on Renew Now! |
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| | Will you accept a money order in the mail? |
| | | Yes. We accept money orders and cashiers checks in U.S. funds ONLY.
Payments may be mailed to:
TangoWire
601 Union Street, Suite 1601
Seattle, WA 98101
U.S.A.
IMPORTANT: Please include your Member ID and Handle. We cannot process your payment if we do not know who is sending it! |
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| | What credit or debit cards do you accept? |
| | | We accept Visa, MasterCard, Discover, and American Express credit cards, debit cards with the Visa or MasterCard logo, and PayPal through our site.
Other forms of payment that are available to you are, cashier's checks or money orders in U.S. funds ONLY. Payments may be mailed to:
TangoWire
601 Union Street, Suite 1601
Seattle, WA 98101
U.S.A.
IMPORTANT: We only accept funds in U.S. Currency. Please include your Member ID and Handle if mailing in a payment. We cannot process your payment if we do not know who is sending it! |
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| | How will I know if you received my payment? How quick is it? |
| | | Immediately upon receiving your payment online, we will send an e-mail receipt to your "real" e-mail address. Please make sure your real e-mail address is accurate!
If you are mailing your payment, you will receive an e-mail receipt to your real e-mail address as soon as the payment is processed. Mailed payments are processed the same day they're received. |
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